Monarch Parts Return Policy

Monarch Power Supply offers a parts return policy subject to the following conditions

Current Parts Furnished from Monarch Stock

• Stocked parts returned within thirty (30) days of invoice will receive a full credit.
• Stocked parts returned after thirty (30) days of invoice will be assessed a 15% restocking charge.
• Original shipping charges will be fully refunded in the event that the return is the result of an error by Monarch Power Supply company.
• Initiation of a parts return request must be made within 30 days of purchase by contacting your local Monarch Power Supply parts department by phone, email, or in-person. Returns that arrive without Monarch Power Supply approval may not be processed for return credit.
• Upon receipt and acceptance of returned parts, credits are typically issued within 2 business days.

Non-Stock Parts

• Non-Stock parts returned within thirty (30) days of invoice will be assessed a 15% restocking charge.
• Non-Stock parts returned after thirty (30) days of invoice will be assessed a 25% restocking charge.
• Original shipping charges will be fully refunded in the event that the return is the result of an error by Monarch Power Supply.
• Initiation of a parts return request must be made within 30 days of purchase by contacting your local Monarch Power Supply parts department by phone, email, or in-person. Returns that arrive without Monarch Power Supply approval may not by processed for return credit
• Upon receipt and acceptance of returned parts, credits are typically issued within 2 business days
• Syncron stock orders have a separate return policy. Please contact the Monarch Distribution Management for details.

Online Orders

• Initiation of a parts return request must be made within 30 days of purchase by contacting your local Monarch Power Supply parts department by phone, email or in-person. Returns that arrive without Monarch Power Supply approval may not be processed for return credit.
• Original shipping charges will be fully refunded in the event that the return is the result of an error by Monarch Power Supply.
• Upon receipt and acceptance of returned parts, credits are typically issued within 2 business days.

Return Criteria

• Minimum extended value $45.00
• Parts must be in original manufacture packaging and must be in new, saleable condition.
• Parts must be accompanied by appropriate proof of purchase and parts approval number provided by Monarch Power Supply parts team.
• For core credit consideration, cores must be returned in original packaging within 30 days. Please contact the Monarch Core Specialist for any questions.
• Parts returned after 90 days may be considered for credit at the Parts Managers discretion with amount of credit to be determined at time of return.
• Any item returned due to a Monarch Power Supply error will be handled at full credit to the customer if returned promptly with an explanation, preapproval for return must be requested before returning the part(s).

Non-Returnable Parts

• Non-Stock parts labeled non-returnable as indicated by an asterisk (*) in the N/R column on original shipping list.
• Parts showing signs of having been installed on or removed from equipment.
• Parts with finished surfaces which are rusty or show signs of deterioration in quality.
• Sealed parts kits which have been opened.
• Parts discontinued or replaced.
• Made as ordered parts & assemblies.
• Material cut to order, such as bulk hose, bulk seals, copper tubing, weather stripping, battery cable, etc.
• Consumables such as oil, antifreeze, specialty chemicals, etc.
• Hand tools & Shop supplies.
• Literature
• Electrical & Electronic components
• Parts purchased with invoice date of 1 year or older.

This Parts Return Policy is a customer service. Monarch Power Supply reserves the right to cancel all or any portion of this policy without prior notice and to reject any parts returned to Monarch Power Supply. This supersedes and nullifies all previous Parts Return Policies in effect at Monarch Power Supply. Revised November 2023